Privacy and Your Data

What Sporeline keeps and for how long, how to export your farm's data, and what deleting the account does.

Privacy and Your Data

This guide covers what Sporeline keeps about your farm and for how long, how to get a copy of it, and what happens when the account is deleted. The privacy policy has the full terms.

What Sporeline keeps, and for how long

Your farm’s records stay in your account while the account is open. If a paid subscription ends, the account stays open with everything in it. When an account is closed, you can export its data for 30 days, and it is deleted within 90 days of closing. The farm’s Owner can also delete the account at any time, as described below.

Some things have their own clocks:

  • Server and request logs, which include IP addresses, are kept for 30 days.
  • Backup copies expire within 12 months.
  • Screen recordings from usage recording are kept for 30 days, and other usage events for 12 months.
  • Records of consents and acknowledgements, which include the IP address and browser used, are kept as account records, along with billing history. Account records are kept for at least six years after the account closes.

Export your data

Only the farm’s Owner can request an export.

  1. Go to Settings > Privacy > My Data Rights.
  2. Press Request Data Export and confirm.
  3. The request shows in the list below the buttons. When it is ready, a Download link appears next to it. The link gives you a ZIP file. It works for a limited time, at most 72 hours and sometimes less; if it has stopped working, request a new export.

The export includes your team and any pending invites, along with the farm’s records.

If an export does not finish, its status changes to Failed and the reason is shown next to it. Press Request again to start a new one. If it fails a second time, email chase@sporeline.com.

Delete your account

Deleting the account deletes the whole farm’s account for everyone on the team, so only the Owner can ask for it.

Before you ask, download an export if you want one. When the deletion runs, it cancels any Sporeline subscription straight away and disconnects QuickBooks, Shopify and any sensors for you. The cancellation does not refund the unused part of the billing period on its own; email chase@sporeline.com if you would like a refund.

To ask, go to Settings > Privacy > My Data Rights, press Request Account Deletion and type DELETE MY ACCOUNT. Nothing is deleted for 14 days. During that time you can cancel the request from the same screen. After 14 days it runs on its own and cannot be stopped.

What is deleted

  • the farm’s settings, team member list and API keys
  • every team member’s sign-in, not only the Owner’s; anyone still signed in is signed out within an hour
  • notification preferences, pending invites, feedback sent from the app, and phones registered for notifications
  • customers’ names, contact details, addresses and notes
  • photos and voice notes, including the files themselves
  • the connections to QuickBooks, Shopify and sensors, and the sign-in details Sporeline stored for them
  • any Sporeline subscription, which is cancelled

What is kept, with personal details removed

Production records (batches, harvests, blocks and their history, traceability lots, counts, transfers and cleaning logs) are kept so food-safety traceability still works. Who did what, notes people wrote, custom fields and links to files are removed from them first.

Orders are kept so a lot can still be traced to where it went. The order number, dates, lines and lot links stay; the customer name, addresses, contact details, notes and payment details are removed. Customer records are kept the same way, without the customer’s name, contact details, addresses or notes.

We also keep the farm’s plan, sign-up date and size, and the counts and totals in its records, for our own business figures. None of it identifies a person.

What the deletion does not cover

  • scan codes for shared handhelds, which expire on their own within 30 minutes
  • server logs, kept for 30 days
  • backup copies, which expire within 12 months
  • records of the deletion request itself, of consents and of billing, kept as account records
  • anonymized, aggregated data, which does not identify anyone

Once it starts, the deletion takes a few hours; photos and voice notes are deleted last. We do not send a message when it finishes. To ask whether it has, email chase@sporeline.com.

Not the Owner?

Ask your farm’s Owner, or email chase@sporeline.com and tell us which farm you work with and what you would like removed.

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