Delete Your Sporeline Account

A Sporeline account belongs to a farm, not to one person. Deleting it deletes the whole farm's account for everyone on the team, so only the farm's Owner can request it.

If you are on a farm's team but are not its Owner, ask your farm's Owner, or email us at chase@sporeline.com and tell us which farm you work with and what you would like removed.

If you are the Owner, you can request deletion yourself on the Sporeline website:

1. Sign in at sporeline.com.
2. Go to Settings, then Privacy, then My Data Rights.
3. Choose Request Account Deletion and type DELETE MY ACCOUNT to confirm.

The phone app does not have a deletion screen; use the website. If you would rather not, or cannot sign in, email chase@sporeline.com from the address on the account. We may ask you to confirm who you are before we act on it, and we reply within 30 days.

We suggest downloading a copy of your data first. The Owner can do that on the same screen with Request Data Export.

When the deletion runs, it cancels any Sporeline subscription straight away and disconnects QuickBooks, Shopify and any sensors for you. The cancellation does not refund the unused part of the billing period on its own; email chase@sporeline.com if you would like a refund.

A deletion request waits 14 days before anything is deleted. During those 14 days the Owner, or the person who made the request, can cancel it from the My Data Rights screen. After 14 days the deletion runs on its own and can no longer be cancelled. Once it starts, it takes a few hours to finish; photos and voice notes are deleted last.

Access to the account ends while the deletion runs, and the farm's Owner will not be able to sign in afterwards, nor will anyone else on the team. We do not send a message when it finishes. To ask whether the deletion has finished, email chase@sporeline.com.

• The farm's settings
• The farm's team member list
• The farm's API keys
• Every team member's sign-in is deleted, not only the Owner's. Anyone still signed in is signed out within an hour.
• Notification preferences
• Pending invites
• Feedback sent from the app
• Phones registered for notifications
• Customers' names, contact details, addresses and notes
• Photos and voice notes, including the files themselves
• The connections to QuickBooks, Shopify and sensors, and the sign-in details Sporeline stored for them. Sporeline's access to the farm's QuickBooks company is revoked.
• Any Sporeline subscription is cancelled.

Production records (batches, harvests, blocks and their history, traceability lots, counts, transfers and cleaning logs) are kept so that food-safety traceability still works. Before they are kept, we remove the personal details on them: which team member did what, notes people wrote, custom fields, and the links to photos and voice notes. The farm's activity record is kept the same way, with the people in it removed.

Orders are kept too, so a lot can still be traced to where it went. The order number, dates, lines and lot links stay; the customer name, addresses, contact details, notes and payment details are removed. Customer records are kept the same way, without the customer's name, contact details, addresses or notes.

We also keep the farm's plan, sign-up date and size, and the counts and totals in its records, for our own business figures. None of it identifies a person.

• Scan codes for shared handhelds expire on their own within 30 minutes.
• Server logs are kept for 30 days.
• Backup copies expire within 12 months.
• Records of the deletion request itself, of consents and of billing are kept as account records, for at least six years after the account closes, to meet financial and legal record-keeping obligations.
• Anonymized, aggregated data is kept, because it does not identify anyone.

Our Privacy & Data Policy has the full detail on what we keep and for how long.

Email chase@sporeline.com.